Attorneys must treat people with more respect

Telkom has handed an account that we are disputing over to these attorneys. This is after some other firm, where we also disputed the account, kept calling us. What I cannot understand is first of all different people from the same company phone you. Do they not make notes on the system? I have had different agents calling about the same thing. Secondly, if one disputes an account of Telkom, where do you do it? Emails to them go unanswered except for the automated query number email that one gets. It is not nice to be treated like a ********. Telkom owes a credit of some R18000-00 and they are looking for some R1400-00. The reply you get does not help. Can attorneys please make sure of the account before starting to harass people?