Unauthorized Deductions

<p>I received a call from Elite Mobile a couple of months ago for a cellphone contract which was declined for no apparent reason, but my banking details was given to Hotspotter without my knowledge. Apparently, according to them, I did confirm this service, and if I did, the information wasn't give properly, because my understanding was that it was for a cellphone contract. So I cancelled this service in June 2017 and received confirmation on email that this was taken care of. When the debit order went off on 1 July, I send them an email again to get them to cancel the debit order and to refund me the money that they deducted. I had to send them my bank statement to confirm so that they can refund it to me, and that didn't happen. So to my suprise, they took another debit order on the 1st of August. Now what must I do to get them to do a simple thing as cancelling a debit order? Are they trying to force me to pick up the phone, call them, and yell at someone? Or is it just that they don't know how to do their job? Must I report them to the ombud? Will that force them to stop this debit order and refund me MY hard earned money that they have no right to take? I want this sorted out in 2 days, with a confirmation that the debit order was stopped, and I want proof of that, an apology letter from them for making me this mad, as well as my refund for July 2017 and August 2017. If this is not done in 2 days, I will take the matter further. And since Hotspotter has my banking details, I don't see the need of sending them my bank statement AGAIN for refund, since they didn't need it to start the debit order in the first place.</p>