Hotspotter Pro Bundle *****

Hotspotter have taken money out of my account for over 3 years, without me agreeing to any contract. They said I app**** for a Telkom Fibre line in November 2016, and that activated my account with them. Telkom declined my Fibre application but these guys still deducted their money each month. I assumed it was something to do with my or my children's cell phone accounts. I don't see why I can't be refunded for a service which 1. I never requested 2. I never agreed to 3. I have never used because I didn't know it existed. They stole more than R3500 from my bank account and are saying sorry, you didn't notice, so you can't have it back. They should be able see whether people are using their service, and if not send them a message, but that would be far too ethical. From what I understand a Debit order is an agreement between the account holder and an external company in which the customer would authorise such service provider to debit an amount from his/her bank account for services provided. There was no agreement here.