Horrified by the level of customer service

I am completely frustrated by this company! Firstly, I posted a complaint on Hello Peter on 3/04/2016. I was informed that I will be contacted, that is still to happen. Its another month and funds have been deducted from my account once again. I have sent various emails requesting this service to be cancelled but Hotspotter did what they good at and did nothing. Hotspotter is a company that is solely sales driven and has no disregard for the clients they literally *****ing money from because we are not receiving any service in return. Yesterday, I again received a call from a sales consultant from Hotspotter offering me the R39 product, but funds is already been deducted from my account for this product. I have never signed up nor given my permission for the so-music, SOMU SIM services. I don't even know what it is. This is my second and last time I ask that this service be cancelled. If it is still not cancelled after this complaint I will get my lawyer to deal with this matter and take this to court. The debit order amounts to approximately R220 per month. Now to the consultants at Hotspotter this might seem like a small amount. But if you human and you have a family to take care of, every little helps. I kindly request that you cancel the horrible service I have yet to benefit from and you reimburse all my funds due to me. If this does not happen before the end of May, I will proceed with legal action because I am totally feed up with this pathetic thing you call a service.