Account Activation

I have recently signed up for a new contract with MRP Mobile for a tablet included in the package was a hotspotter account. The consultant at MRP Mobile was extremely helpful and my tablet was delivered within 3 days. I then called Hotspotter on 7th December to activate my account. I spoke to Kim who confirmed she was sending it to the relevant department to activate. A week later still no activation, I called them back and spoke to him again who said there was a problem activating my account but they were resolving it. Its 3 weeks later and I am nowhere closer to getting this resolved. How difficult can it be? Pity, you just lost a customer, I will be cancelling your services.