Pathetic service

Have been with hotelstay for two years.<br> had terrible service in the first year. was foolish to have been convinced by the sales person that things will change, the second time around.<br> <br> i regret my decision now. <br> <br> on numerous occasions, i have attempted to obtain quotes, but emails have been ignored for days/weeks on end. trying to call through leaves you on hold for mire than half an hour each time. i have had to deal with extremely rude personnel.<br> <br> there are few friendly, helpful individuals, but the majority of staff exhibit poor social skills. <br> <br> two weeks ago, I attempted to email hotelstay to get a quote for accommodation. after a week, and no reply later, i resend the email. 4days later, (yesterday) I received a call from the bookings department claiming i am on not on the system and my membership has expired in may (even though i renewed in April)<br> today, a friendly gentleman called and is in the pricess of helping me out. i have been requested to get my bank statement in order to prove that i have renewed my contract and paid hotelstay.<br> i find this unacceptable and worrying.<br> <br> i most definitely will not be renewing my contract with them.