Hotelstay.com

This is an urgent warning to all people. I was called (Tellysales) by HOTELSTAY by Mr Howard McArthur to become a member of HOTELSTAY and get a Hotel Stay card. I told him I am not interested and he must send me the info that I will look at. He asked my email address and my credit card number and said he can do nothing with it without the CCV Number on the back of the card. I said to him I am not going to join but he can send me info. He was VERY PERSISTANT. Next about a week later I received an email that stated that my HOTELSTAY CARD is on its way. I phoned them immediately and spoke to a woman that was NOT at all helpful - PAM CYFERT. She said it was more than 5 days and she will first have to listen to the voice recording on the phone. I said she can and also requested she send me the recording, which she said that she cannot do as it is only for office use. I demanded to speak to the accounts department and she put me through to Christo. He promised to sort this out and I immediately sent him an email on 10 March 2021. I received an email with a form to fill in which I did immediately and sent it back to Pam Cyfert on 16 March. I received no refund and phoned again on 23 March 2021and spoke to Fikile because Pam was not available. Fikiley promised to investigate and phone me back asap. By late 24 Fikile had not phoned me back and I phoned again. Fikile was not available but then spoke to Pam Cyfert who was most unhelpful. She told me it will take 12 working weeks to pay back the money. I asked to speak to her senior and she said she cannot put me through. She will ask Customer Care NAONI NAIDOO to phone me back. If HOTELSTAY does this to a thousand customers and keep their R2990.00 in their account for 12 working weeks or more, imagine how much interest they make from customers that do not what to be part of HOTELSTAY. PEOPLE I WARN YOU STAY AWAY FROM HOTELSTAY/ HOTEL EXPRESS. Thank you Jan de Waal.