Suspended service but I've paid up in advance

I have received three notifications from web host, Hostking for an account of R30 that is overdue. On all occasions I rep**** stating that I had done an EFT in December which should see me paid up till March.<br> No response to any of these mails.<br> This morning I received a notice of suspension of service.<br> I have mailed Hostking urgently with proof of the EFT made on December 24 - no response.<br> Hostking support is generally very quick and usually excellent. I've had a similar problem before, where my EFT was eventually tracked and my invoices were immediately rectified. <br> Now, however, after three mails indicating that I am paid up, my service has been suspended with no response from the provider that they have even looked into my e-mails or tracked the payment of R120 which was made on December 24. That payment should see me paid up till March.<br> Now I am getting mails and Facebook posts asking why my blog site is down - it's annoying and embarrassing.<br> Meneesha<br>