Poor Service - from Good to very bad

Have been a customer of HostKing for 4 years now. In the beginning they were great and support was spot on - I was impressed, but since they have expanded global and located to the UAE it's a nightmare dealing with them. You cannot get hold of Support or billing telephonically in Cape Town. They take days to answer emails, that is if they answer them at all. On their Website Live Chat you get very little response. They have gone completely online They host a small website for me and to get a payment module issue sorted on Prestashop platform, they upgraded the platform to Ver 1.6 ... now the website is just "broken" with multiple issues in Ver 1.6 that are no were near being resolved - 6 weeks later.