HostKing - the KING of bad service and ignoring customer problems.

HostKing - Worst Customer Service, Worst Attitude from support staff, complete ignorance from management.

A domain we do not use came up for renewal, and we asked HostKing if we needed to pay for it or if it could be deleted. They offered to delete it, and I told them "As long as it will not affect the other hosting, please do so." (Quoting from my response to them).

Note: we primarily use them for mail and web hosting. The hosting was paid late last month or early this month.

They deleted the domain at some point, and our email went down for two days. It turns out the domain THEY deleted was essential to the service we were buying from them.

After hours ****erally hours) of fighting with them, they solved the email problem (though we lost 2 days worth of email, and my staff are reporting that emails they received have dissapeared from their inboxes, and I saw proof of this with a mobile mail client showing mails that the web client didn't).

Part of what took them so long to resolve THEIR problem (they deleted the domain, after all) was that I needed to pay R90 for the domain, but their payment portal is broken and wouldn't allow me to pay the money.

The funny (well, perhaps not funny) thing is that their payment portal is probably broken because they deleted the domain. Their ticketing system broke for me at the same time as our mail. I have chatted with people on their website, and emailed the management email address I was given, but I have had literally NO response from them in days. And with the ticketing system not working, I'm at a loss what to do.

Really, HostKing, what do you believe you are the king of? Bad service?