Deteriorating service, don't use them.

Once again email issues.

I keep having issues whereby emails I am sending are being delayed by hours, not just that but only some are delivered hours later, others never arrive even though they are in the sent items folder in outlook and in webmail.

Your support cannot give me an answer as to why this is, it is an issue that occurs every few weeks and then I assume a server restart resolves it. If you are using a shared server for mail accounts I assume you have an issue of people sending spam emails via it causing a backlog.

You need to increase capacity and provide far better support for hosting queries like this.

At this point in time, I would urge anyone considering using hostking to look elsewhere, they are failing as a hosting company which is their primary business.