Customer service has deteriorated radically in recent times

I have been making use of Hostking for cPanel hosting since 2016 or 2017. Initially, their service was pretty good - prompt replies and helpful answers.

Lately however, it seems like they can't be bothered to read questions properly - I've had to repeat questions to their customer service before getting answers. I've also noted that my cancellation requests are not being processed promptly.

Hostking has recently started to offer a wider range of services, such as ADSL internet etc. I can't help but think that this extra expansion has left their customer service staff spread quite thinly, and it shows. Since they've had to increase their cPanel hosting prices due to international increases, this is not a good look for them right now.

I will not be using or recommending them to clients for hosting in the future, since I will do my utmost to steer away from traditionally hosted sites and traditionally hosted email as far as possible. If their service improves, I may still consider using them to deploy sites that have to be hosted traditionally. But I'm definitely going to look at other hosting providers to see if I can get my money's worth in customer service.