Below par support assistance by Hostking

On Sunday, September 3 - I signed up for web hosting with Hostking and was furnished with welcoming information and because I already had an existing website migration was imminent.

On Monday, at 07:09 I liaised with Shakira via live chat to request migration of the site and she assured me that the matter has been escalated to support department.

Around midday I asked for an update, since nothing had been done however my ticket was closed without reasons.

I then sent email and message via WhatsApp, again was informed the matter would be escalated to the support department.

Later in the evening at 18:09 feedback came through and it was a request to furnish my cPanel login details.

In essence it took Host King the entire day to attend to my issue which clearly indicate that it was not prioritised.

By Wednesday, site migration had not been facilitated despite numerous requests responded to with empty promises. Ultimately, had to cancellation.

Potential clients tread carefully, turn-around time for new client (perhaps only me) irrespective of ticket marked ‘critical’ is prolonged. No sense of urgency!