LC
Lance C

1 reviews | Active since Jan 2018

14 Feb 2023, 08:24

Bad service from Billing.

I have been with Hostking for more than a year. I was paying R 29-00 per month for hosting my website. Febuary is the only month that i received an invoice for R 48-00. I queried this and they took 2 weeks to reply. The reply from Amy Klein was - they have not had an increase and i am on an outdated package. NO warning was ever given to me and this explanation is just pathetic.

I am moving to Bisnet now - paying the same amount as before.

The service from Hostking is much to be desired for. They were good at one stage and then the wheels fell off.

I am highly annoyed at the utter lack of professionalism and business etiquette.

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Replies (1)
Hostking
Hostking's reply12 Mar 2023, 21:34
Official
Hi Lance, We are sorry you feel this way. We did email all our customers aswell as placed a notice on our announcement page. If you did not see it we apologize but we did our best to inform customers of our price increases. 
Nevertheless we do hope your new home for your website is great and you are happier. If you'd ever consider us again in the future we will provide you with a discount for this miscommunication.

Best regards,