Zero support and continuous post-acquisition headache - Ticket ID: ***

We were automatically migrated over to Hostafrica following their acquisition of Evoweb. When we were with Evoweb, the service was seamless and support was prompt whenever an issue arose. Since being forced onto Hostafrica, it has been a continuous battle. Their support team moves at a snail’s pace. I submitted a critical support ticket yesterday (26 August) at 16:28, and as of 08:30 today (27 August), there has not been a single response or update—over 16 hours of complete radio silence while an operational issue sits unresolved.When customers submit support tickets, it means there is a genuine problem that requires immediate attention, not to be left sitting in a queue overnight. Hostafrica's lack of communication and sluggish turnarounds are completely unacceptable.If you are looking for a reliable hosting provider with responsive technical support, look elsewhere.