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wimpie W
1 reviews | Active since May 2017
23 Jun 2020, 01:23
WORST SERVICE IN THE WORLD
Really , the guys with the great reviews must have met another company . Because the company I tried to contact takes 3 hours to respond to a critical ticket . Can't talk the GM , because the GM is not technical " I am told " . I haven't been able to send mails for 4 days now . I get the run around and bucket pass the whole time . No one takes responsibility and commit them to your problem . You need to seriously reconsider if service is a priority if you decide to do business with them .
PLEASE , PLEASE , PLEASE reconsider before you move your domains to them .
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HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
23 Jun 2020, 11:31Hi Wimpie
Please accept our apologies for the stress and inconvenience caused. While we strive to always provide quality service to our customers, we do sometimes fall short of the standard, as we did with your case. One of our senior support engineers has already reached out to you and it appears that the issue has been resolved. We will strive to provide a far higher standard of customer service when you log your next ticket.
Please accept our apologies for the stress and inconvenience caused. While we strive to always provide quality service to our customers, we do sometimes fall short of the standard, as we did with your case. One of our senior support engineers has already reached out to you and it appears that the issue has been resolved. We will strive to provide a far higher standard of customer service when you log your next ticket.
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply23 Jun 2020, 11:31
Official
Hi Wimpie
Please accept our apologies for the stress and inconvenience caused. While we strive to always provide quality service to our customers, we do sometimes fall short of the standard, as we did with your case. One of our senior support engineers has already reached out to you and it appears that the issue has been resolved. We will strive to provide a far higher standard of customer service when you log your next ticket.
Please accept our apologies for the stress and inconvenience caused. While we strive to always provide quality service to our customers, we do sometimes fall short of the standard, as we did with your case. One of our senior support engineers has already reached out to you and it appears that the issue has been resolved. We will strive to provide a far higher standard of customer service when you log your next ticket.