BC
Branco C
1 reviews | Active since Sept 2022
30 Sept 2022, 11:51
Worst Nightmare.
I've been with them for no more than 10days and its been a nightmare which im regretting. After requesting a full refund like they state on their site. its becomes a long story.
They don't give you sufficient time(free trial) to understand their site builder like most hosting companies do because they know its not user friendly. Instead they trap you into paying for everything including their marketgoo tool "which you need". Apparently you get a free domain with you order but if you request a refund they bill you "for the free domain" not that I wanted it after I requested the refund but then why was it free in the first place. Such a ****.
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HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
30 Sept 2022, 13:24Hi Branco
Thank you for raising your concern. We're sorry for the inconvenience and trouble you've experienced. We understand getting the hang of designing a website can be a bit tricky sometimes. In fact, we're actually in the process of creating a series of guides on our blog on how to do it without any hassle. We also know that unexpected bills are never a pleasant surprise. Please be aware that you have been fully refunded as we agreed to do before you left this review.
Thank you for your understanding.
Happy hosting,
Michel
Thank you for raising your concern. We're sorry for the inconvenience and trouble you've experienced. We understand getting the hang of designing a website can be a bit tricky sometimes. In fact, we're actually in the process of creating a series of guides on our blog on how to do it without any hassle. We also know that unexpected bills are never a pleasant surprise. Please be aware that you have been fully refunded as we agreed to do before you left this review.
Thank you for your understanding.
Happy hosting,
Michel
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply30 Sept 2022, 13:24
Official
Hi Branco
Thank you for raising your concern. We're sorry for the inconvenience and trouble you've experienced. We understand getting the hang of designing a website can be a bit tricky sometimes. In fact, we're actually in the process of creating a series of guides on our blog on how to do it without any hassle. We also know that unexpected bills are never a pleasant surprise. Please be aware that you have been fully refunded as we agreed to do before you left this review.
Thank you for your understanding.
Happy hosting,
Michel
Thank you for raising your concern. We're sorry for the inconvenience and trouble you've experienced. We understand getting the hang of designing a website can be a bit tricky sometimes. In fact, we're actually in the process of creating a series of guides on our blog on how to do it without any hassle. We also know that unexpected bills are never a pleasant surprise. Please be aware that you have been fully refunded as we agreed to do before you left this review.
Thank you for your understanding.
Happy hosting,
Michel