EH
Ewald H
1 reviews | Active since Aug 2010
04 Sept 2022, 16:03
Terrible host stay far away.
Wha a let down. Digiserv served me well for over a decade, but they were bought by HostAfrica and on the FIRST day of being with HostAfrica, the wheels started to come off. I get billed for domains that are only due for renewal next year. I am so furious, my credit was with Digiserv, not HostAfrica, so now I guess I've lost that money as well.
I did not ask to be moved to a new host provider, I was not offered the opportunity to get my money back either. The entire experience is just a mess.
Helpful (0)
Replies (3)0
Replies (3)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
05 Sept 2022, 07:53Hi Ewald
Thank you for raising your concern. We're sorry you were mistakenly invoiced before your renewal date. It was an unintentional mistake that we tried to rectify and resolve by reaching out prior to your leaving a review. We hope we can impress upon you our desire to get things right regardless of the situation.
Thank you for your understanding.
Happy hosting,
Ashwin
Thank you for raising your concern. We're sorry you were mistakenly invoiced before your renewal date. It was an unintentional mistake that we tried to rectify and resolve by reaching out prior to your leaving a review. We hope we can impress upon you our desire to get things right regardless of the situation.
Thank you for your understanding.
Happy hosting,
Ashwin
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply05 Sept 2022, 07:53
Official
Hi Ewald
Thank you for raising your concern. We're sorry you were mistakenly invoiced before your renewal date. It was an unintentional mistake that we tried to rectify and resolve by reaching out prior to your leaving a review. We hope we can impress upon you our desire to get things right regardless of the situation.
Thank you for your understanding.
Happy hosting,
Ashwin
Thank you for raising your concern. We're sorry you were mistakenly invoiced before your renewal date. It was an unintentional mistake that we tried to rectify and resolve by reaching out prior to your leaving a review. We hope we can impress upon you our desire to get things right regardless of the situation.
Thank you for your understanding.
Happy hosting,
Ashwin
EH
Ewald H's updateReviewer Update
05 Sept 2022, 08:12Hi Ashwin,
It was multiple wrong invoices all at once, and the fact that I had to pick it up and let you know concerns me. I prefer to move to a different hosting company, this was day ONE of my HostAfrica experience, I don't look forward to more of the same.
Regards,
Ewald
It was multiple wrong invoices all at once, and the fact that I had to pick it up and let you know concerns me. I prefer to move to a different hosting company, this was day ONE of my HostAfrica experience, I don't look forward to more of the same.
Regards,
Ewald
EH
Ewald H's update05 Sept 2022, 08:12
Reviewer Update
Hi Ashwin,
It was multiple wrong invoices all at once, and the fact that I had to pick it up and let you know concerns me. I prefer to move to a different hosting company, this was day ONE of my HostAfrica experience, I don't look forward to more of the same.
Regards,
Ewald
It was multiple wrong invoices all at once, and the fact that I had to pick it up and let you know concerns me. I prefer to move to a different hosting company, this was day ONE of my HostAfrica experience, I don't look forward to more of the same.
Regards,
Ewald
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
05 Sept 2022, 08:57Hi Ewald
I'm sorry your experience was one that does not accurately depict our dedication to our clients. As you know, mistakes happen to the best of us, but we will and always do go above and beyond to offer the best support or fix whatever mistake we make.
We'd be dismayed to see you leave on such a sad note. Once again, I'm sorry for the inconvenience caused.
Happy hosting,
Ashwin
I'm sorry your experience was one that does not accurately depict our dedication to our clients. As you know, mistakes happen to the best of us, but we will and always do go above and beyond to offer the best support or fix whatever mistake we make.
We'd be dismayed to see you leave on such a sad note. Once again, I'm sorry for the inconvenience caused.
Happy hosting,
Ashwin
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply05 Sept 2022, 08:57
Official
Hi Ewald
I'm sorry your experience was one that does not accurately depict our dedication to our clients. As you know, mistakes happen to the best of us, but we will and always do go above and beyond to offer the best support or fix whatever mistake we make.
We'd be dismayed to see you leave on such a sad note. Once again, I'm sorry for the inconvenience caused.
Happy hosting,
Ashwin
I'm sorry your experience was one that does not accurately depict our dedication to our clients. As you know, mistakes happen to the best of us, but we will and always do go above and beyond to offer the best support or fix whatever mistake we make.
We'd be dismayed to see you leave on such a sad note. Once again, I'm sorry for the inconvenience caused.
Happy hosting,
Ashwin