FD
Ferdinand D
1 reviews | Active since Apr 2020
16 Jul 2021, 09:53
Service Support
On switching packages my debit order was not updated and subsequently service was suspended. Support agent resolved it quickly and efficiently.
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Replies (1)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
16 Jul 2021, 10:41Dear Ferdinand,
Thank you very much for taking the time to post this review.
We strive to provide a smooth transition between products, and it seems we fell short here with the oversight of the due date of your debit order. We do sincerely apologise. I am glad to hear that it was then resolved quickly and efficiently.
We will do better.
We appreciate your support and understanding, and look forward to providing you with our usual excellent service throughout 2021 and beyond.
Warm regards,
Michel
Marketing Manager
Thank you very much for taking the time to post this review.
We strive to provide a smooth transition between products, and it seems we fell short here with the oversight of the due date of your debit order. We do sincerely apologise. I am glad to hear that it was then resolved quickly and efficiently.
We will do better.
We appreciate your support and understanding, and look forward to providing you with our usual excellent service throughout 2021 and beyond.
Warm regards,
Michel
Marketing Manager
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply16 Jul 2021, 10:41
Official
Dear Ferdinand,
Thank you very much for taking the time to post this review.
We strive to provide a smooth transition between products, and it seems we fell short here with the oversight of the due date of your debit order. We do sincerely apologise. I am glad to hear that it was then resolved quickly and efficiently.
We will do better.
We appreciate your support and understanding, and look forward to providing you with our usual excellent service throughout 2021 and beyond.
Warm regards,
Michel
Marketing Manager
Thank you very much for taking the time to post this review.
We strive to provide a smooth transition between products, and it seems we fell short here with the oversight of the due date of your debit order. We do sincerely apologise. I am glad to hear that it was then resolved quickly and efficiently.
We will do better.
We appreciate your support and understanding, and look forward to providing you with our usual excellent service throughout 2021 and beyond.
Warm regards,
Michel
Marketing Manager