Really Poor Service

My emails was not working from the beginning of November until the 14th of November because Host Africa changed the server! As a result of this I have lost business. I am a private caterer and rely on my emails for orders. I had to be patient and wait for them to fix this.

Then yesterday out of the blue I received a threatening email from them saying that my account is suspended and that they are going to delete my account because of non payment. I have send them the POP for 1 November 2024. They then came back to me saying there was an unpaid premium for October 2024.

Now Host Africa is taking debit orders every month. If the debit or5der did not went of on the 1st of October, why did they not take a double premium in November????? I do not even have baking details as my payment is per debit order.

So PLEASE just run another debit order TONIGHT for your outstanding premium BUT I WANT HOST AFRICA TO TAKE RESPONSIBLILITY FOR LEAVING ME WITHOUT A IMPORTANT WORKING TOOL FOR 2 WEEKS!!!!