Not receiving transfer of domains emails

Item: HOSTAFRICA - Server, Web Hosting & Domains in South Africa
Rating: 1
Author: Theo B

They are keeping my domains hostage... it has been 4 weeks now... they confirmed my email address is wrong... they said they fixed it but have not...

I am not receiving the emails to reset my password to do it myself... I went on to Facebook they rep**** and promised to sort it out now days later and still nothing again.

Now I have to go to the internet and see if they are going to take me seriously as I don't know what else to do...

Helpful (0)

Replies (2)

HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial

20 Feb 2024, 08:59

Hi Theo

Thank you for expressing your concern. Please know that we’re investigating right now and have escalated this to our Head of Support.We appreciate your understanding during this time.

Happy hosting,HOSTAFRICA Team

HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply20 Feb 2024, 08:59

Official

Theo B's updateReviewer Update

20 Feb 2024, 09:16

That is exactly what yous said 3 working days ago.... this is a total joke

Hello Theo,I noticed you only have two email accounts on your cPanel with us, Please check to confirm***
***Did you perform an own migration or do you need assistance to migrate.Kind Regards,
David M.
Hosting Support TechnicianHOSTAFRICA
Your Partner in Hosting Ticket ID: #097521
Subject: wildfarmbackpackers.co.za wildfarm.co.za
Status: Answered
Ticket URL: https://my.hostafrica.com/viewticket.php?tid=097521&c=yKxrAF1d

Theo Barnard <***> | Sat, Jan 27, 3:35 PM | |
to HOSTAFRICA

The other company have helped me to migrate... but they have sent the emails to migrate but I haven't recieved anything on my email acount or the ***... We are migrating both wildfarm.co.za and wildfarmbackpackers.co.zaHe suggested that you guys might have received the emails... as you are registered with the domains... RegardsTheo 4 weeekssssssssssssss

Theo B's update20 Feb 2024, 09:16

Reviewer Update