Just make a call, pick up the phone and align your tickets

If only they knew that phone calls work better than their ticketing system. I have written a good review for them before, and I stand by that review since the agent ACTUALLY CALLED ME and sorted things out. With their laborious ticketing system, and their departments clearly not cross referencing customers, they are expecting me to pay to re-instate a cancellation that was fixed on another ticket. It is so tiring, so frustrating! Come on guys, I am a SA business wanting AND (I have another site with them) supporting SA businesses, but if you stuff me around like this, placing blame on me, I am not surprised that international companies like Go Daddy and Wix are always recommended ahead of you.