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Makhotso makhotso.mahlatsi

1 reviews | Active since Jun 2023

06 Feb 2024, 13:50

I highly recommend HostAfrica 👌🏾

I recently encountered a significant issue with my website which left me feeling frustrated and concerned about the future of my online presence. However, thanks to the exceptional assistance provided by Zolani, my experience was one of satisfaction and gratitude. He is the epitome of professionalism and efficiency. From the moment HE reached out to ME to support me, he demonstrated an understanding of my concerns and took charge of the situation. His calm and reassuring time instantly put me at ease. His technical skills are truly impressive. He assessed the situation, identified the root cause of the problem and implemented a solution promptly. What sets him apart is his unwavering dedication to customer satisfaction. Despite the complexities involved (it was a complex problem for me), he remained steadfast to resolving my issue, making sure I was satisfied with the outcome. His willingness to listen attentively to my concerns speaks volumes about his exemplary customer service ethos. I must also commend him for his transparency. During our interaction, I asked him a specific question to which he rep**** “I don’t know.” While some May view this as a shortcoming, I appreciated his honesty rather than being led astray by false information or vague responses. It underscores Zolani’s integrity and commitment to providing genuine assistance. Thanks to his excellent support, not only was my website restored, I received invaluable guidance on alternative site-building options that better suited my needs.

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Replies (1)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply06 Feb 2024, 13:57
Official
Hi Makhotso

Thank you for rating us so positively.  Zolani is always happy to go out of his way to help fix an issue. Our support engineers know a human touch when handling these problems goes a long way, so we aim to make the experience as friendly as possible.  We’re happy you had a positive support experience. Please reach out should you need anything else.

We’re thankful for your support.

Happy hosting, 
HOSTAFRICA Team