TW
Theo W
1 reviews | Active since Jun 2022
07 Jun 2022, 11:01
host Africa bad service
company no backups for domain lost all my online shop details company terrible, not happy they can't give me login details to my c pannel no backups for my company now I will sue the company for lost off income
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HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
07 Jun 2022, 12:18Hi Theo
Thanks for reaching out and raising your concern. Please understand that we held your data for nine days after you cancelled your services with us. This is beyond the seven day standard, and also more than what we explicitly say in our terms and conditions.
Our support agents and billing staff reached out to you during this time to notify you of your impending cancellation. Because you didn't respond, the backups we had kept for the nine days were rotated and your data was lost.
We understand the inconvenience, and hope to be of service where possible going forward.
Happy hosting,
Ashwin
Thanks for reaching out and raising your concern. Please understand that we held your data for nine days after you cancelled your services with us. This is beyond the seven day standard, and also more than what we explicitly say in our terms and conditions.
Our support agents and billing staff reached out to you during this time to notify you of your impending cancellation. Because you didn't respond, the backups we had kept for the nine days were rotated and your data was lost.
We understand the inconvenience, and hope to be of service where possible going forward.
Happy hosting,
Ashwin
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply07 Jun 2022, 12:18
Official
Hi Theo
Thanks for reaching out and raising your concern. Please understand that we held your data for nine days after you cancelled your services with us. This is beyond the seven day standard, and also more than what we explicitly say in our terms and conditions.
Our support agents and billing staff reached out to you during this time to notify you of your impending cancellation. Because you didn't respond, the backups we had kept for the nine days were rotated and your data was lost.
We understand the inconvenience, and hope to be of service where possible going forward.
Happy hosting,
Ashwin
Thanks for reaching out and raising your concern. Please understand that we held your data for nine days after you cancelled your services with us. This is beyond the seven day standard, and also more than what we explicitly say in our terms and conditions.
Our support agents and billing staff reached out to you during this time to notify you of your impending cancellation. Because you didn't respond, the backups we had kept for the nine days were rotated and your data was lost.
We understand the inconvenience, and hope to be of service where possible going forward.
Happy hosting,
Ashwin