SA
Sonja A
1 reviews | Active since Apr 2011
15 Sept 2022, 15:58
Feeling frustrated by the customer service
I signed up for a domain with Host Africa early this year. My emails and my website were working perfectly, then all of a sudden I'm not getting emails and my website isn't visible.
The person that is supposed to assist me doesn't know what to do and it's frustrating to explain it to them.
Everything was working and now they ask me why it's not working while they messed up!
Helpful (0)
Replies (3)0
Replies (3)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
15 Sept 2022, 16:32 Hi Sonja
Thanks for sharing your concerns. Please know that we are investigating and looking at all possible solutions to ensure your hosting experience is not impacted much longer. Our Head of Support will be in contact with you to help resolve this issue, if he has not contacted you already.
Thank you for your understanding and patience.
Happy hosting,Lindy
Thanks for sharing your concerns. Please know that we are investigating and looking at all possible solutions to ensure your hosting experience is not impacted much longer. Our Head of Support will be in contact with you to help resolve this issue, if he has not contacted you already.
Thank you for your understanding and patience.
Happy hosting,Lindy
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply15 Sept 2022, 16:32
Official
Hi Sonja
Thanks for sharing your concerns. Please know that we are investigating and looking at all possible solutions to ensure your hosting experience is not impacted much longer. Our Head of Support will be in contact with you to help resolve this issue, if he has not contacted you already.
Thank you for your understanding and patience.
Happy hosting,Lindy
Thanks for sharing your concerns. Please know that we are investigating and looking at all possible solutions to ensure your hosting experience is not impacted much longer. Our Head of Support will be in contact with you to help resolve this issue, if he has not contacted you already.
Thank you for your understanding and patience.
Happy hosting,Lindy
SA
Sonja A's updateReviewer Update
16 Sept 2022, 13:49Hi Lindy
Thank you to Charl for fixing the issues in no time. I appreciate his amazing customer service. He even followed up the next day. Well done, HostAfrica!!!
Thank you to Charl for fixing the issues in no time. I appreciate his amazing customer service. He even followed up the next day. Well done, HostAfrica!!!
SA
Sonja A's update16 Sept 2022, 13:49
Reviewer Update
Hi Lindy
Thank you to Charl for fixing the issues in no time. I appreciate his amazing customer service. He even followed up the next day. Well done, HostAfrica!!!
Thank you to Charl for fixing the issues in no time. I appreciate his amazing customer service. He even followed up the next day. Well done, HostAfrica!!!
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
16 Sept 2022, 13:56Hi Sonja,
Thank you very much for the positive feedback. I will let Charl and the team know as well.
Happy hosting,
Lindy
Thank you very much for the positive feedback. I will let Charl and the team know as well.
Happy hosting,
Lindy
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply16 Sept 2022, 13:56
Official
Hi Sonja,
Thank you very much for the positive feedback. I will let Charl and the team know as well.
Happy hosting,
Lindy
Thank you very much for the positive feedback. I will let Charl and the team know as well.
Happy hosting,
Lindy