Extremely poorly managed transition

Background Host Africa informed their customers on the 17 Jan 2025 about a planned migration to take place on the 22 Jan 2025. In their communication, the assurance was provided that ‘[a]ll services will stay untouched and should work as before the migration’. This was a total fabrication! Reality At present, Host Africa provides a range of services to our business, including the management of our domain name, email and web servers. In our experience, the aforementioned transition was catastrophically poor, extremely frustrating and badly managed. The reality was the following: 1. our email services were down for more than 24 hours, 2. multiple tickets had to be logged to resolve various technical incidents, 3. more than 30,000 previously archived emails ‘flooded’ my inbox, 4. the entire weekend, into early Monday morning (the 27 Jan 2025), was spent (re)archiving the emails, and clearing my inbox, including having to remove emails that were previously deleted, and 5. the problem still persists as of now at 09:00 SAST on Monday, the 27 Jan 2025, that emails having been archived are re-appearing in my inbox. Conclusion In conclusion, the incompetency and inefficiency in the manner that Host Africa gravely mismanaged this transition calls for the leadership of this organisation to be severely sanctioned. On a positive note, I wish to recognise the efforts of Jonathan, Alex and Vivian who had endeavoured to resolve matters and appreciate their professionalism. This is the third time in the last few years where a similar situation has been experienced and it is not acceptable that any of their customers be subjected to this aggravation! Regards Troy