Extremely frustrating experience – Suspended site is hurting my business and not in areas

Good morning

After struggling with their HBuild system for three weeks, I finally decided yesterday to switch packages based on the advice of one of their technicians.Initially, I wanted to use their website templates, but they don't even have a template for fragrances, only for general beauty.

Because of this, I switched to their AI website and blog option to design exactly what I was looking for. This tool actually did the job, and I was incredibly excited to finally deploy my site.

Guess what? I couldn't even deploy it. The system demanded that I pay again, which makes absolutely no sense because I have already paid for my subscription. To make matters worse, my website now says "UNDER SUSPENSION," which is actively destroying my business and reputation. Their customer support is highly frustrating. They claim a 30-minute to one-hour response time, but in reality, you open a ticket and have to wait over 6 hours just to get an issue resolved.

I sent an urgent email yesterday to get this deployment and suspension issue sorted out and the right website be published, and their developers still have not contacted me.

Regards Graca