SG
Sathia G

1 reviews | Active since May 2021

28 May 2021, 22:20

EXCELLENT CUSTOMER SERVICE - CUSTOMER SUPPORT, SALES AND MANAGEMENT

Had the pleasure of dealing with a customer care consultant at Host Africa by the name of Kandice D. This individual epitomizes the very essence of what true customer care and/or support truly means. She demonstrated an outstanding understanding of any and all the questions that I had but was proactive enough to be able to not only suggest the most effective and/or cost effective solution to the mentioned questions but took the time to actually follow up on several calls that I had made as our business has a couple of business solutions presently with Host Africa! Incredible work ethic by Kandice and then followed up by her immediate supervisor who not only was extremely professional and/or courteous but actually followed through as a leader! Well done to the team at Host Africa...considering that the World is evolving constantly, change is the only constant and one of the biggest differentiators that separate the competitiveness of markets is EXCELLENT AND HANDS ON CUSTOMER SERVICE! I look forward to not retaining my existing relationship with the team but also recommending them to colleagues, associates, clients and fellow professionals!

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Replies (1)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply31 May 2021, 09:38
Official
Dear Sathia,
Thank you very much for taking the time to post this review, and acknowledge Kandice and the team for their hard work.

I couldn't agree more with you. This is exactly why outstanding customer service is absolutely paramount at HOSTAFRICA - businesses depend on us. You can rest assured we're here for you 24-7-365.

We appreciate your support too, and look forward to providing you with excellent service throughout 2021 and beyond.

Warm regards,
Michel
Marketing Manager