VL
Vincit L
1 reviews | Active since Nov 2024
08 Nov 2024, 17:08
Bad customer service with agent Tomiwa
Disappointed with Tomiwa from the service department. He took an average of 30 minutes to get back to each of my replies in the afternoon and as soon as the clock hit 17:00 he ended the chat
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HOSTAFRICA - Server, Web Hosting & Domains in South Africa's replyOfficial
08 Nov 2024, 19:13Hi Vincit Thanks for making us aware of your issue. We’re sorry you’ve had such a bad experience. We place a high value on our customer experience, so we’d like you to know we’ll be tending to this issue immediately. We hope in solving it your experience is sweetened. We’ve escalated this to our Head of Support.We apologise for the inconvenience and hope to patch this as soon as possible.Happy hosting,HOSTAFRICA Team
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply08 Nov 2024, 19:13
Official
Hi Vincit Thanks for making us aware of your issue. We’re sorry you’ve had such a bad experience. We place a high value on our customer experience, so we’d like you to know we’ll be tending to this issue immediately. We hope in solving it your experience is sweetened. We’ve escalated this to our Head of Support.We apologise for the inconvenience and hope to patch this as soon as possible.Happy hosting,HOSTAFRICA Team