LW
Logan W

1 reviews | Active since Jul 2022

02 Aug 2022, 12:57

Amazing support but unfortunately a ton of problems thus far.

I wrote a review regarding HostAfrica support praising them for the excellent support they provide but I have never had so many issues with a hosting company. My sites just went down for over 40 minutes because they decided to do a server update and restart mid-day on Tuesday. My websites were down yesterday for over 20 minutes and they can't see why. I transferred a new domain over to HostAfrica and after the transfer was completed I was advised that DNSSEC was enabled on the domain by the previous domain admin. I contacted support and asked if this would be an issue and if they supported DNSSEC and if they don't support DNSSEC and this will be an issue what should we do to rectify this? I was then advised by Zolani that this won't be an issue. I repeatedly asked Zolani to confirm this which Zolani did. After days of struggling to get the SSL certificate to generate throughout my website, I was advised by another consultant that DNSSEC is not supported and is currently the cause of our SSL struggles. (I should mention that we did get the certificate to work later that day). At this point in time, I no longer feel comfortable moving my customer's websites over to HostAfrica and will be monitoring the performance of HostAfrica for the time being.

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Replies (1)
HOSTAFRICA - Server, Web Hosting & Domains in South Africa
HOSTAFRICA - Server, Web Hosting & Domains in South Africa's reply02 Aug 2022, 14:41
Official
Hi Logan

Thanks for sharing your experience. We're terribly sorry about the trouble you've had to go through. We had a server hang unexpectedly, that required a bit of extensive troubleshooting to bring back online. That, along with the DNSSEC compatibility miscommunication was an unfortunate series of events, which we'd like you to know rarely happens. Our Head of Support will be in contact with you shortly to talk you through everything and manage any concerns you may have going forward.

We're thankful for your support.

Happy hosting,
Ashwin