Refund of bus tickets

I am writing to formally raise a complaint regarding my experience in trying to obtain a refund for a booking made with your company on 28 January 2026.

Since requesting my refund, the process has been extremely frustrating. I have followed up respectfully and in good faith, expecting clear communication and timely resolution. Unfortunately, instead of receiving assistance, I have been met with delays and a refusal to process the refund, with no reasonable explanation provided. This has left me feeling disregarded as a customer and deeply dissatisfied with the level of service received.

Having to repeatedly ask for money that rightfully belongs to me has been both upsetting and unnecessary. This experience falls far below the professional standards I expected from your company.

I am therefore urgently requesting that my full refund be paid back to me **by close of business tomorrow**. Please confirm in writing once payment has been processed.

Should this matter not be resolved within the stated timeframe, I will have no option but to pursue further steps to recover my funds.

I trust that you will give this matter the seriousness it deserves and resolve it without further delay. As I'm posting this I'm deeply frustrated and truely unhappy, times are hard and had to miss out on work due to cancelations that I was not notified on!! I'm honestly disappointed.