Hoover filter bags

Myself and my father in-law purchased a portable 18v Hoover, model HHDW14, from Makro in PE. We both needed new filter bags. Nobody including Makro, where we purchased the units, keep stock. We were send from pillar to post and nobody keeps stock. I called Hover in JHB to ask who stocks the filters and they informed me that we would need to purchase them from JHB and pay more for the courier than the items. This is pethetic service from HOOVER SA.