NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Hoover South Africa
How is Hoover South Africa rated on Hellopeter?
Hellopeter has tracked Hoover South Africa across 26 reviews. Hoover South Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hoover South Africa? Write a review to help others decide.
Recent reviews (6)
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Share Your Experience1 reviews | Active since Mar 2024
Hoover filter bags
Myself and my father in-law purchased a portable 18v Hoover, model HHDW14, from Makro in PE. We both needed new filter bags. Nobody including Makro, where we purchased the units, keep stock. We were send from pillar to post and nobody keeps stock. I called Hover in JHB to ask who stocks the filters and they informed me that we would need to purchase them from JHB and pay more for the courier than the items. This is pethetic service from HOOVER SA.
1 reviews | Active since Mar 2024
Hoover filter bags
Myself and my father in-law purchased a portable 18v Hoover, model HHDW14, from Makro in PE. We both needed new filter bags. Nobody including Makro, where we purchased the units, keep stock. We were send from pillar to post and nobody keeps stock. I called Hover in JHB to ask who stocks the filters and they informed me that we would need to purchase them from JHB and pay more for the courier than the items. This is pethetic service from HOOVER SA.
1 reviews | Active since Jan 2014
Broken Hoover
What a piece of ****. Second one in 2 years. Same problem, motor stops working. My last one I baught in August last year from takealot. Now broken. I had it with Hoover. You beter answer me or I will be taking you to the Ombudsman .
1 reviews | Active since Jan 2014
Broken Hoover
What a piece of ****. Second one in 2 years. Same problem, motor stops working. My last one I baught in August last year from takealot. Now broken. I had it with Hoover. You beter answer me or I will be taking you to the Ombudsman .
1 reviews | Active since May 2018
Hoover risky vacuum and burnt smell
Hoover brand is not what it used to be. I purchased my second Hoover vacuum in September 2025 from Amazon on special. Noticed suction pressure was very hard and the vacuum pipes did were so tight you could break your back trying to separate them. I contacted Amazon but they could exchange it and referred me to Hoover..I have completed their contact form.and so did my wife on numerous occasions but nobody contacted me..Four months later there is a strong burn smell.and this after regularly cleaning the vaccum.bin and pipes and filters.I contacted their call centre and was referred to their service centre but could not inform me if repairs would be conducted and if it was all.coveres or not..Item still under warranty as not six months yet . The shoddy type of manufacturing has led to this and stuck with a seemingly burnt out vaccum and a dusty carpet..Hoover please come fetch this dud of a vacuum and tell me what's wrong as it's still under warranty. I do not even know where you guys are as it reflects two address on your site for my province.
1 reviews | Active since May 2018
Hoover risky vacuum and burnt smell
Hoover brand is not what it used to be. I purchased my second Hoover vacuum in September 2025 from Amazon on special. Noticed suction pressure was very hard and the vacuum pipes did were so tight you could break your back trying to separate them. I contacted Amazon but they could exchange it and referred me to Hoover..I have completed their contact form.and so did my wife on numerous occasions but nobody contacted me..Four months later there is a strong burn smell.and this after regularly cleaning the vaccum.bin and pipes and filters.I contacted their call centre and was referred to their service centre but could not inform me if repairs would be conducted and if it was all.coveres or not..Item still under warranty as not six months yet . The shoddy type of manufacturing has led to this and stuck with a seemingly burnt out vaccum and a dusty carpet..Hoover please come fetch this dud of a vacuum and tell me what's wrong as it's still under warranty. I do not even know where you guys are as it reflects two address on your site for my province.
1 reviews | Active since Dec 2025
Returns are impossible!
Unfortunately, I’ve had a very disappointing after-sales experience with Hoover. I have been struggling to get a response for the past six business days and was promised feedback from both an agent and a manager, but to date I have received nothing. Based on this experience, I would not recommend purchasing directly through the Hoover website, as the returns and support process appears to be extremely difficult and unresponsive.
1 reviews | Active since Dec 2025
Returns are impossible!
Unfortunately, I’ve had a very disappointing after-sales experience with Hoover. I have been struggling to get a response for the past six business days and was promised feedback from both an agent and a manager, but to date I have received nothing. Based on this experience, I would not recommend purchasing directly through the Hoover website, as the returns and support process appears to be extremely difficult and unresponsive.
1 reviews | Active since Mar 2009
Hoover Upright Vacuum belt drama
Bought a Hoover upright vacuum end of 2024, a few weeks later the belt snapped. Since then I have tried to get a replacement but told by Hoover to contact HOLB for a spare, but they don't have stock and after months of trying they have stopped responding. How can this be resolved????
1 reviews | Active since Mar 2009
Hoover Upright Vacuum belt drama
Bought a Hoover upright vacuum end of 2024, a few weeks later the belt snapped. Since then I have tried to get a replacement but told by Hoover to contact HOLB for a spare, but they don't have stock and after months of trying they have stopped responding. How can this be resolved????