AP
Anusha P

1 reviews | Active since Feb 2021

18 Feb 2021, 07:45

Poor Customer Service

So this morning my boyfriend and I went into Honchos. We placed our order for our usual family meal. Once we received our meal to go we checked our order to see if everything was there only to see that the expiry date on the buns was for today. We had this happen previously where my family and I where already eating only to find that the buns are stale and hard on the inside and expired. We let it slide the first time because we always enjoy the meal regardless, but this is now turning into a habit as we are regular customers and buy meals on a weekly basis. When we asked that the buns be replaced with fresher ones the cashier advised she will get the manager. She didn't get the manager but told another cashier to assist. The cashier was a black female, extremely rude and inconsiderate. She told us that the buns are baked that way and has long has its not mouldy we can still eat it. We where not happy and advised her that we are paying for our meal and expect it to be fresh all the time. She then told us to give the order back and returned our money. We never asked for the meal to be returned we only requested that the buns be replaced with fresh ones and not be given to customers on the same day it's going to expire expecting them to eat it even thou it's not mouldy. I'm extremely disappointed with the service, attitude and rudeness of the cashier as we happily support Honchos on a weekly basis. Bear in mind this is the Phoenix Plaza branch. I will no longer be supporting Honchos. If it's not the buns been stale then when you do collect your order something is missing. The customer is always right and if the customer is telling you he/she is not happy with the quality of the meal the customer is right. This lady(cashier) rudely took our meal back. I'm sure she will re-heat the same order for another customer to take. Be careful guys. Always make sure you get your monies worth r

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