WORST SERVICE EVER!

<p>I recently purchased a straightening hair brush from Homemark for R500, which I was not happy with. There is nothing wrong with the product, but it doesn't work for my hair type.</p> <p> </p> <p><br />I then returned the product on Sa****ay, 14 May, where I was told I cannot be refunded but I can either take something else, or take a voucher. I accpted this, because I was too late for the refund policy to still be valid. I then said I will take another product of R200 and take the balance of the R500 on a voucher where the staff member told me this cannot be done either.</p> <p>I could see the man was not in the mood to do his job because who really is on a Sa****ay morning? Fine, I took the voucher. Only after I had to hand in my drivers lisence for copies and everything was done I was told I had to wait until Monday for a phone call from head office to see if my voucher is active. REALLY?!?!</p> <p> </p> <p><br />Now, Monday comes. No phone call...</p> <p>I call the store...</p> <p>No answer...</p> <p>I call the store...</p> <p>No answer...</p> <p>I call the store...</p> <p>No answer...</p> <p>I call the store...</p> <p>No answer...</p> <p> </p> <p><br />I drive out of my way to go and see if my voucher is active.</p> <p>I get there. The lady working there is sitting on the counter playing on her phone talking to her friend.Doesn't even greet me. </p> <p>I ask her to see if my voucher is active. She then swipes my card to check and carries on talking to her friend ignoring my existance. I then have to ask her what is happening? She answers me it's not yet active.</p> <p> </p> <p><br />Then the man who helped me on Sa****ay walks in and greets me, where I ask him why isn't this ready yet, since it has been 3 days already.</p> <p>He replies "Oh, Head Office must clear it"</p> <p> </p> <p><br />Okay...?????</p> <p>It's day 3, dude...</p> <p> </p> <p><br />I then turn to the lady (still chatting it up with her friend - still sitting on the counter... PROFESIONAL!!) and ask her why nobody answered the phone when I called multiple times to which she replies - and get this - No, you didn't call. </p> <p> </p> <p><br />Uhhhh... Excuse me?!?!</p> <p>I worked in retail for 3 years while in high school and NEVER would I have dreamed to speak to a customer (or anyone, because my mother actually taught me manners) in that way. Telling me straight to my face I am lying.</p> <p> </p> <p><br />Uhhh.. WHAT?</p> <p> </p> <p><br />wait... what??</p> <p> </p> <p><br />I then asked her name, which she hesitated to give me and just walked out.</p> <p> </p> <p><br />Never in my life will I ever buy from this franchise again. My family and friends have bought a lot of their products over the years, but know this - none of them will again after this. </p> <p> </p> <p><br />If all this drama is about R500 just think how it will be over R5 000. </p> <p> </p> <p><br />I am utterly disgusted by the staff members of this establishment and I hope someone in their regional operations contacts me SOON with a decent explaination and my R500 back. Because I sure as hell don't want their voucher or any more of their products.</p> <p> </p>