Worst online shopping experience ever!

I'm an avid online shopper, as I live in a remote area and don't have access to a large range of products. I have therefore become accustomed to a certain level of service delivery and customer care.<br> <br> I receive regular e-mails from Homemark advertising special offers, which I have taken up from time to time and have in the past had no reason to complain. This time, however I am NOT impressed!<br> <br> I placed an order on 19 Feb and paid immediately by Credit Card. On 25 Feb I received notification that my order has been shipped, but by 28 Feb I still hadn't received delivery and therefore sent an email to their customer service querying the delivery - NO RESPONSE. A few days later I submitted a query online - NO RESPONSE. On 6 March I contacted their call centre and spoke to a lady who said she would follow up with their shipping department and call me back - NOTHING! Today I called several times, but nobody bothers to answer the phone. I then checked Hellopeter and came across responses to bad reports from a certain Morne, so I called and asked to speak with him, but was advised that his line is busy and he will call back - NO RESPONSE!<br> <br> Did I mention I'm not impressed?