Where is my order? 3 weeks later & nothing!

ORDER NO: 38506 -I have reported Homemark before & they just ignore my post so I will post the latest developments, or lack thereof. After getting no response I called the call centre again last week Thursday & finally spoke to a Daniella. She then informed me that they never received a proof of payment. I told her if that was the case why didn't anyone from the orders department contact me as I did send the POP to the email address they provided. I even sent it again a few days later to be sure. She then asked me to send it again & I asked her to stay on the line & search their emails until they found it. She did & told me that my order would be delivered Tuesday. 8/12. At first I wanted to say something about it only being delivered 3 working days later but left it. Then on Friday I got a voicemail from Daniella saying it will now be delivered Thursday. At that stage I wasn't going to kick up a fuss. I just wanted my order. So it's Saturday, more than a week later. And guess what? NO DELIVERY AT ALL THIS WEEK! Emails go unnoticed, phones are not answered, Facebook messages get replies about a week after the initial post. This order was placed 24/11. Get me some answers please.