Where is my item???

This will be the second time that i post about waiting for my item, and i find it highly unprofessional to say to a client that your item will be delivered on Wednesday and today is Saturday, what can a person do to receive better service from Homemark. How many times does a person have to complain for you to see that the customer care is lacking. I received and email after my first complaint from Cher at head office stating that i will receive it but afterwards no communication whatsoever as to why theres an delay. I am going to say this only once. If my product is not delivered by Wednesday the 30th December 2016 i would expect to have the full amount in my account that night. Please fix this immediately