What service? What guarantee?

<p>I bought a Fat Freeze machine and the first time I used it I had a 3cm lump on the place where the machine had been. </p> <p> </p> <p>I contacted their customer support who told me that it is only supposed to be used for 45 minutes (There are 3 buttons on the machine and completely idiot proof - off; 30 min; 60 min) I then asked for a supervisor and was put through to sifiso who told me that the unit was obviously faulty and he would arrange an exchange if I sent him my details.</p> <p> </p> <p>I sent an email stating that I now have a very real concern that this lump is permanent and I do not wish to risk my health any further, so I do not want an exchange - I want a refund.</p> <p>I got a reply saying: I will arrange exchange.</p> <p> </p> <p>I rep**** to Sifiso stating that I was quite clear that I wanted a refund. I have not heard from anyone again. I emailed again this morning... silence. I have looked up phone numbers on the net - none of them work.</p> <p> </p> <p>So I receive a faulty machine that damages my body on first use; and when trying to get my money back I get told that I used it incorrectly and then I get ignored.</p> <p> </p>