1 reviews | Active since May 2016

27 May 2016, 11:13

What a *******!!!!

<p>So i am a suffer of chronic back pain and am willing to try all sorts to get rid of it. I found the forever back plus and though it was alot of money (R899) i thought i would give it a try. Well it did seem to help until the adhesive pads needed to be replaced. I have phoned so many times and each time the customer service will put me through to about 4 different departments first! I was once even told you dont sell them! I have walked in to a few of the stores around and they dont even know that its a product you sell. I have phoned again and finally department number 5 can help me. They can order them for me at a cost of R 299 and the delivery fee R99 this is a total of R398 for a replacement product that needs to be changed after 20-30 uses? Using this machine 3 times a day ? You do the maths? I find this absolutely obsurd that you would charge that much! Maybe time to invest in something else as i cannot afford to buy replacements for a product that cost so much. </p>

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Replies (3)
Homemark
Homemark's reply31 May 2016, 10:07
Official

Good day Claire

Can you please contact us *** so we can assist you further?

Regards

Customer Services Manager

's update10 Aug 2016, 13:26
Reviewer Update

Seriously!!!!! You kidding right!!!! I have phoned the call centre countless times and am still having no joy!!!! Waiting 2 weeks now for the return call for the last time i phoned them!!!! I am tired of phoning the customer care and getting nowhere!

's update26 Jan 2017, 13:23
Reviewer Update

Man i am still battling to get somewhere with Homemark! Never in my life have i had such bad customer service before! NO i dont want to call your call center! My husband and i have managed to get half an answer and have been emailing Zubaidah! We were promised that this product would be taken back and i would get the credit to spend! On the 27 Oct 2016 we emailed Zubaidah with an inquiry regarding a different product and to day and many many follow up emails still have no response and are no closer to resolving this problem!!!!

Never in my Life have i come across a company who doesnt give a **** and take more than a year and nothing has been done!