Went the extra mile to ensure refund

I purchased an item and took it back for a refund a little while later due to the product not being as advertised.<br> I was advised that the reversal will take up to 2 days to reflect (this was a card purchase) and if the reversal wasn't reflecting after that, I would need to go to the bank to rectify. The bank was useless and refused to help me (Capitec).<br> But Hazel called me to inform me that the amount didn't reverse at the end of that week. She and her manager (Lee-Anne) at first tried to arrange a delivery of the money to a branch near to me, and then when no one was coming this way, she ensured that a direct deposit was done into my account.<br> Very happy with the service and the friendliness of the staff. :) They really made extra effort and ensured that the customer was happy.