1 reviews | Active since May 2013
WARNING to all, DO NOT buy online from Homemark!!!
I have had nothing but horrible service, lies, lies and more lies from everyone from Homemark!<br> I ordered and paid for something online from Homemark on 04/08/2015, hearing nothing since from them on the 13/08/2015 I phoned Customer Care to be told they will find out from warehouse where my order is and contact me back, which they never so I phoned again, speaking to someone else who told me as well they will contact warehouse and contact me back, this time they did telling me my order is with the couriers and that I can expect my order the next day. The next day came and by mid day i was getting anxious as I needed the item for a wedding the next day, so I contact customer care again on two occasions i got told its with the courier not to worry I will get my item that day. by almost the end of the day still nothing I phone again to only get told oh sorry THERE IS NO STOCK!!! So all the times I phoned I got **** too about my order. They then agree to refunding me fine but I must now wait A WEEK to get MY money back! <br> <br> you are a sorry excuse of an online store. Pathetic, disgusting and unacceptable service! <br> I WANT MY MONEY BACK TODAY!!! <br>
As per our earlier conversation I informed you that regretfully we do not at the moment have stock of the specific colour you requested. Noby has been in contact with you regarding this matter and as requested we will refund your purchase back to you in full.
I informed you that if we refund back to your credit card it can take between 4-7 days to reflect in your account but we will be refunding back to you bank account and this process takes 2-3 days.
As promised I will process your funds back to you tomorrow, 20/08/2015 and we only process refunds on Thursdays.
Regards
Morne
As per our earlier conversation I informed you that regretfully we do not at the moment have stock of the specific colour you requested. Noby has been in contact with you regarding this matter and as requested we will refund your purchase back to you in full.
I informed you that if we refund back to your credit card it can take between 4-7 days to reflect in your account but we will be refunding back to you bank account and this process takes 2-3 days.
As promised I will process your funds back to you tomorrow, 20/08/2015 and we only process refunds on Thursdays.
Regards
Morne