YS
Yougeshree S
1 reviews | Active since Aug 2010
25 May 2015, 14:05
Waiting for response
I bought the Remedy Pain Relief Heatpads yesterday. I app**** it to my leg as the package instructed. After wearing it for a few minutes, it burned my leg and I now have blisters on my leg. I phoned the call centre this morning and was told that a Customer Care agent will call me back. After no calls, I called again at 13.30 and was told to phone at 2pm as people are all on lunch. <br> <br> I would like someone to take note of the utterly poor service in this regard. <br> <br> Also please warn people better on the packaging to prevent others from sustaining the same injury.
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Homemark's replyOfficial
26 May 2015, 12:27Hello Yougeshree Singh,
Thank you for bringing this matter to our attention. This is the first time we receive a complaint of this nature? This product was designed to relive pain and warms up and not burn. If you would be so kind as to obtain a report from your doctor advising that this product did in fact burn your leg we will most definitely investigate the matter.
The client services number is not the same as the call center number but I will take it up with their manager to ensure that all messages left reach the service center, the service center number is ***.
You are welcome to return the product to the branch in its original packaging with the receipt within 7-14 days for a full refund.
Regards
Morne
Thank you for bringing this matter to our attention. This is the first time we receive a complaint of this nature? This product was designed to relive pain and warms up and not burn. If you would be so kind as to obtain a report from your doctor advising that this product did in fact burn your leg we will most definitely investigate the matter.
The client services number is not the same as the call center number but I will take it up with their manager to ensure that all messages left reach the service center, the service center number is ***.
You are welcome to return the product to the branch in its original packaging with the receipt within 7-14 days for a full refund.
Regards
Morne
Homemark's reply26 May 2015, 12:27
Official
Hello Yougeshree Singh,
Thank you for bringing this matter to our attention. This is the first time we receive a complaint of this nature? This product was designed to relive pain and warms up and not burn. If you would be so kind as to obtain a report from your doctor advising that this product did in fact burn your leg we will most definitely investigate the matter.
The client services number is not the same as the call center number but I will take it up with their manager to ensure that all messages left reach the service center, the service center number is ***.
You are welcome to return the product to the branch in its original packaging with the receipt within 7-14 days for a full refund.
Regards
Morne
Thank you for bringing this matter to our attention. This is the first time we receive a complaint of this nature? This product was designed to relive pain and warms up and not burn. If you would be so kind as to obtain a report from your doctor advising that this product did in fact burn your leg we will most definitely investigate the matter.
The client services number is not the same as the call center number but I will take it up with their manager to ensure that all messages left reach the service center, the service center number is ***.
You are welcome to return the product to the branch in its original packaging with the receipt within 7-14 days for a full refund.
Regards
Morne