KE
Kobus E

1 reviews | Active since May 2013

10 Dec 2015, 14:00

Total Crunch Machine

Beginning of October I saw a advert on the TV about the Total Crunch Machine Homemark was advertising<br> when phoning them they told me that they do not have stock, gave my name and tel no they will call back,<br> on the 13th of November I had a call from Khanyi informing me that they have received stock and if I am still<br> interested to buy the Total Crunch Machine, said yes and gave my banking details the amount of R1999.95<br> was deducted the same day from my Credit Card, she even confirmed that I will get a free parcel because I<br> had to wait so long. On the 19th of November the free parcel was delivered but no Total Crunch Machine, I<br> phoned them and they informed me that I will receive it the following week. I have waited until the 30th of November and started calling them after speaking to several people, Khanyi, Sifiso, Noby,Marina, Cleare and the Supervisor Sher is never available, nobody until today can give me an idea when I will receive the Machine<br> I even requested for the money to be paid back to me and that is also not done. Their contact no is *** and ***. My Client Ref No is ***, that is why I am reporting them to see if I can<br> resolve the problem asap.<br>

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Replies (1)
Homemark
Homemark's reply11 Dec 2015, 12:03
Official
Hello susanearle01,

I apologize for the service you received. Your Total Crunch will be dispatched to you and delivery will take place next week.

Regards
Customer Services Manager