The Incompetence of Homemark online and poor customer service

I placed an order online from the homemark store, I thereafter received an e-mail saying my order has been dispatched and I will receive within 1-4 working days. 4 days later I did not receive my order. I called homemark and was told that they will do a follow up and get back to me. When I did not hear from them so I called back the next day. I was then told that there was a problem and my order was not even dispatched to the couriers. I find this completely unprofessional for a big company. they didn't even not that I had not received my order leave alone that the order was not dispatched. furthermore I had to call more than once to get them to do something.