Terrible service

Bought a expensive clipper for my husband. After 2 uses it stopped worked the screen would not come on and the machine would not switch off we had to let the battery run flat, i booked a return that same day. It took them 2 weeks and countless emails to collect the machine from me. Now another week later and 10 more emails they inform me that the machine has yet to arrive at homemark for checking. So 3 weeks later i am out R600 and a clipper. Will never buy from them again