MG
Maxi G

1 reviews | Active since Feb 2014

06 Jul 2017, 09:48

Terrible Service at Home Mark Centurion

<p>I called the Homemark Centurion mall store on Sunday afternoon and asked for information about a product - the rude asssiatnt who answered the phone assisted and when i asked a second questuion she cut me off and told me to come to the store. This is absolutley unacceptable service delivery - if i as the consumer want to ask 200 questions about your products and availablilty - your staff should be inclined to answer my questions.</p> <p> </p> <p>I then proceeded to the store and arrived there at around 4pm. I was not greeted upon entrance as the store sales lady was busy with a another customer. She was eating while dealing with customers. -Already unpleasant. Instead of walking up to me when she was done while i was looking atyour slipper range she stood far away from me and yelled at me - asking if i if i needed asssistance.</p> <p> </p> <p>Your products might be unique Homemark - but your service is disgusting.</p> <p> </p> <p>Do not underestimate the influence that poor service delivery has on a reputation.</p> <p> </p> <p>I suggest proper customer service training for this horrible staff member.</p> <p> </p> <p>Disgusting - this best describes my experience at your terrible store. </p>

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