Terrible customer service from Homemark

<p>We bought the 'Pest Magic' plug in devices which are supposed to keep away pests like roaches, flies, mice. One device is supposed to cover a floor area of 260 sq/m. When you purchase it, whihc we did at GAME, there are two in the box. We have both plugged in in a total floor are of not even 60 sq/m and still we have flies and roaches and rats outside. Now I am sure the device cannot work completely perfectly but the issues is when I emailed HOMEMARK to ask what was to be expected from the product and why it wasn't working the way we'd hoped. A man called Sifiso rep**** with this 'I tried to call bu no answer, regards'. THAT is the extent of the effort he was willing to make to satisfy a unhappy customer. I then called their offices and spoke to a woman called Cher who said she would get him to get in touch. He never did. I called AGAIN and spoke to her and AGAIN she said she would get him to get in touch and again I heard nothing. This is absolutely unacceptable customer care, well non-existent really. Not to mention manufacturing a product which is mostly useless which lies to the consumer on the packaging about what it achieves. Altogether an experience that has resulted in HOMEMARK losing a customer which sadly, if their customer service is anything to go by, they don't really care too much about. ********** service to accompany a second rate product.</p>