Terrible customer service for Homemark

Hi

I bought the Mop Plus 360 from Game N1 City around March, it is a Homemark product. The mop was working perfectly fine up until recently. Because I have been using the mop for longer than 6months I threw away the box and misplaced the slip.

I called Game and explained that the bucket of the mop no longer spins in order to dry the mop and that I do not have my slip nor box but a manager of Game advised that I can bring the mop in order for them to have look.

The rep of Homemark at Game N1 City named Michael took the mop and advised that he will call me. The very same day he called advising that his Manager named Tyrone said they cannot even have a look at the mop as I do not have a slip.

1stly, even if I have the slip, the writing on the slip disappears so quickly. 2ndly the fact that they know it is a Homemark product and is still refusing to assist goes beyond me.

Is this the way they treat clients? The mop cost roughly R400 and they wont even look at it knowing it's their own product