1 reviews | Active since Jul 2013
Taking the fall for YOUR wrong information
I called Homemark to enquire more about one of their blender products. One of the questions I needed to know was the wattage of the appliance. The agent enquired from her manager (Charl) and told me it was 700-900 watts. Upon hearing that, I proceeded to order 2. The blenders arrived quickly but when I opened them up, found out they were in fact only 230 watts. I decided I didn't want them anymore and called to arrange a refund. I spoke with Charl and he admitted that he gave the agent the wrong information. When arranging the return of the product however, Homemark insisted that I had to get the product back to them at my own cost. One product was in PE and one in JHB. Alternatively they said they could fetch it at a cost of R120 per appliance. I find this completely unfair and don't see why I should bear the brunt of their mistake. If I received the correct information from the agent in the first place, I would not have ordered the appliances. Even after sending emails to Debra in customer service, nothing was done and I had to return them at my own cost!! Shocking service and highly disapointing. Take ownership for your mistakes!
We did agree to refund your purchase in full and we apologized for the miscommunication. I will however wave the R120.00 collection fee. Please be advised that we have received the one blender back from you and we will collect the other blender at no cost.
As soon as both units are back in our Warehouse your refund will be processed.
Best regards
Morne
We did agree to refund your purchase in full and we apologized for the miscommunication. I will however wave the R120.00 collection fee. Please be advised that we have received the one blender back from you and we will collect the other blender at no cost.
As soon as both units are back in our Warehouse your refund will be processed.
Best regards
Morne
